Kings Park Care Home

Updated 2 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors.

Service and service type

Kings park Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Kings Park is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with six people who used the service and two relatives about their experience of the care provided. We spoke with twelve members of staff including the registered manager, regional director, deputy manager, clinical development nurse, care staff, agency staff, housekeeping and catering staff. We observed care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 2 February 2023

About the service

Kings Park Care Home is a residential care home providing accommodation and personal care to up to 68 people. The service provides support to older people. At the time of our inspection there were 35 people using the service. Kings Park is a modern purpose-built building providing adapted accommodation that has been designed to meet the needs of older people. One area of the home specialises in providing care to people living with a dementia.

People’s experience of using this service and what we found

People and their families described the care as safe. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of abuse or poor practice. People had their risks assessed, monitored and regularly reviewed. Staff had been recruited safely and staffing levels met the needs of people. Medicines were administered safely by trained staff. Infection, prevention and control measures were in line with current best practice guidance.

People were cared for by staff that had completed an induction and had on-going support and training that enabled them to carry out their roles effectively. People had their eating and drinking needs met. People had access to healthcare for both planned and emergency care. Community health services were accessed including opticians and chiropodists. The building was purpose built and provided facilities that met the physical, sensory and social needs of people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We have made a recommendation about the Mental Capacity Act.

People and their families spoke positively about the staff team describing them as friendly, kind and caring. Staff knew people well and had a good understanding of people’s communication needs. Interactions between staff and people were respectful and people told us they had their dignity and privacy respected. People felt involved in decisions about their day to day lives and told us staff respected the choices they made.

People received person-centred care that respected their choices and individuality. Staff supported people to maintain relationships with family and friends, enjoy hobbies and interests and provided a range of social activities for people to enjoy, including religious and cultural events. A complaints process was in place that people and families felt able to use. Records showed us the complaints process was followed and any learning shared with staff. People had an opportunity to discuss their last wishes, including any religious or cultural needs.

The culture of the home was open, positive and person centred. Staff were clear and confident about their roles, felt able to express their views, felt supported and involved in service development. Links with the local community included initiatives such as inviting neighbours to share a meal and a breakfast club for local professionals and businesses. Quality assurance processes were multi layered and robust ensuring legal requirements were met and quality standards maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.