Kings Lodge Nursing Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We completed the onsite assessment on 25 March 2024 and concluded the offsite collection of evidence by 1 April 2024. Kings Lodge Nursing Home is a care home providing personal and nursing care to people who may be living with dementia. We assessed a variety of quality statements under the key questions of Safe and Well Led. Systems were in place to ensure people remained safe whilst promoting their independence. Risks to people had been assessed and measures put in place with guidance for staff to mitigate the risk of harm. There were enough suitably qualified staff to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff had built positive relationships with people living in the service. Care plans included clear guidance to staff on how to support people in the way they wanted. There were systems in place to monitor the quality and safety of the service. Improvements have been made since the last inspection. The overall rating for the service is now good.

People's experience of this service

People told us they felt safe living in the service and could raise concerns with staff and the registered manager. People told us they felt involved within the service. People told us staff were kind and respected their privacy and dignity. People told us they had choice and control over their lives. We observed staff respecting people’s decisions and encouraging people to be independent. Relatives told us they felt included and the provider kept them informed of changes or concerns with their loved ones. Relatives and people told us the provider worked well with other agencies and made referrals to other health professionals such as the falls team, district nurses and doctors in a timely manner. We observed staff responding promptly to people who required support. We observed staff engaging with people who experienced communication and mobility difficulties.