West Eaton Nursing Home

Updated 25 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 12 November 2020 and was announced.

Updated 25 December 2020

About the service: West Eaton Nursing Home is a care home with nursing, providing care for up to 33 older people, including those living with dementia and physical disabilities. There were 27 people living at the home at the time of the inspection.

People’s experience of using this service:

• People told us West Eaton Nursing Home was a good place to live and they had developed close bonds with the staff who cared for them.

• Staff spoke respectfully about the people they cared for and supported people to maintain their independence and dignity.

• People were involved in decisions about their care. Where people needed help to make their own choices, staff supported them to do this.

• There were enough staff to meet people’s safety needs, but people told us there were busy periods when they occasionally had to wait for staff assistance. The manager provided assurances they would check the deployment of staff, so people would continue to have their preferences met.

• Staff knew people’s individual safety risks and understood how to recognise the signs of abuse. Staff were confident if they raised any concerns these would be promptly addressed.

• People were supported to have the medicines they needed to remain well, and people’s medicines were administered as prescribed.

• Staff acted to reduce the likelihood of people experiencing infections by using equipment provided to do this.

• The views of people, their relatives and other health and social care professionals were considered when people’s needs were assessed, and their care plans developed. This helped to ensure people’s care was provided in the ways they preferred.

• Staff were supported to develop the skills and knowledge they needed to provide good care to people living at the home.

• People enjoyed their mealtime experiences, which were based on their own choices and were supported to have enough to eat and drink, so they would remain well.

• Staff reviewed people’s health needs regularly and adjusted the care they needed as people’s health needs changed. People were supported to see other health and social care professionals when needed, to ensure their health and well-being would be promoted.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

• Staff understood what was important to people and how they enjoyed spending their time. Staff supported people to go on enjoyable trips out, and to benefit from visits from local voluntary organisations and schools. Opportunities for people to continue to express their faith were available. The activities arranged enhanced people’s sense of well-being and quality of life.

• Concerns and complaints were addressed, and systems were in place to take any learning from these and accidents and incidents, and to drive through improvements in people’s care.

• Staff gave us examples of the sensitive care provided to people at the end of their lives, so people’s wishes would be met.

• The manager and provider checked the quality of the care provided. Where areas had been highlighted for further development action plans were put in place.

• The provider and manager reflected on feedback received and used this information to develop people’s experience of care further.

• We found the service met the characteristics of “Good” overall.

Rating at last inspection: Good. The last report for West Eaton Nursing Home was published on 22 October 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk