The Care Quality Commission

Archived: VP Community Care

Unit F3, 19 Park Lane Business Centre, Basford, Nottingham, Nottinghamshire, NG6 0DW 0870 850 4265

Provided and run by:
Mr Philip Walters

Important: This service is now registered at a different address - see new profile

All Inspections

30 July 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of the people receiving care from staff employed through the service. Due to the complex needs of the people using the service we were unable to obtain their direct views. We spoke with three case managers, who represented the people using the service; spoke to staff employed through the service and inspected the service's records.

30 November 2011

During an inspection in response to concerns

We received positive comments about the quality of the service provided. One person told us, "The support workers are fantastic. I couldn't fault them at all." Another person told us, "I can trust that these workers will help to ensure the people's safety in the community." Another comment was "I am very happy with everything; the support workers are very enthusiastic and knowledgeable."

All those we spoke with told us that the staff were reliable and always completed all the tasks as set out in the care plans. Some staff travelled many miles in emergency situations to ensure people were supported when needed.

Case managers told us that most support workers already had extensive experience and were always willing to learn more to support people with specific needs. One person said, 'I would definitely recommend VP to other people needing support workers.'