- Care home
19 Stone Lane
Report from 13 June 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment, site visit commenced on 20 June 2024, off site assessment activity ended on 4 July 2024. 19 Stone Lane is a residential care home providing accommodation for up to 6 people who require personal care and have a diagnosis of a learning disability and/or autism. At the time of our assessment, 6 people were living at the service. This assessment was carried out as we received some information of concern about the reporting of incidents and staffing levels. As a result, we assessed all quality statements in the safe, effective and well-led key questions. We found improvements had been made since our last inspection. People received safe care by staff who were trained and assessed as competent to support them. Staff understood their responsibility to safeguard people from the risk of harm or abuse. Staffing levels were maintained to ensure people received their allocated support hours. Regular checks and audits were completed to ensure the safety of medicine management, the environment and to ensure people’s care records were completed and up to date. The provider had processes in place to learn from accidents and incidents to ensure people’s experiences were improved. Learning was shared with staff at meetings, handovers and supervisions. The registered manager and their staff followed processes to promote continuity of care when people moved between services. People were involved as much as possible in their care and support, mental capacity assessments were carried out to ensure people were involved in decisions or that decisions were made in people’s best interests in the least restrictive way. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People's experience of this service
People’s independence, choice, and control was promoted by the registered manager and their staff team. People told us they liked living at the service. They felt safe and comfortable with staff and were able to live their lives as they wished. Comments included, “I like it here.” And “[Staff member] is nice.” People received person-centred care designed to meet their specific needs. For example, a person enjoyed their own space to use their computer, lighting could be adjusted to suit their sensory needs. People were supported with minimal restrictions; they were involved in decisions about their lives and their opinions about the service were listened to and respected. People maintained control over their lives and staff respected their human rights. We observed people being supported to go out to places they wished to go to. We saw people were supported with everyday tasks such as laundry and making themselves drinks. One person told us, “I make drinks, a cup of tea.” People were comfortable in staff presence, we observed kind and personalised interactions. People were supported by staff and a management team who were open to learning and improving in response to incidents, near missed and quality assurance processes. Staff and management worked closely with health and social care professionals to ensure people had access to services in a timely way. Where professionals left advice for staff to follow, this was updated in people’s care records and continually reviewed so people received good outcomes. People and their relatives spoke highly of how the service was led, they told us, “I like [registered manager’s] general attitude and in the main the staff seem to have a nice attitude.” And, “I have complete confidence in [registered manager] and what they are doing. We tend to chat very openly; they know they can approach me and I would be supportive.”