32 Rivelin Park is situated in one of the Kingswood housing developments just to the north of Kingston Upon Hull. The house is a three-storey property with a utility room, a small cloak/toilet and a small office and lounge on the ground floor. There is a lounge and a dining room on the first floor, and two single bedrooms [one with en-suite shower and toilet] and a bathroom and bedroom on the second floor. There is a garden to the rear of the house. It is registered with the Care Quality Commission [CQC] for a maximum of two people.
We undertook this inspection on 23 and 24 March 2015 and the inspection was unannounced, which meant the registered provider did not know we would be visiting the service. The service was last inspected on 13 November 2013 and was meeting all the regulations assessed during the inspection.
The registered provider is required to have a registered manager in post and on the day of the inspection there was a manager registered with the Care Quality Commission (CQC); they had been registered since August 2010. A registered manager is a person who has registered with the Care Quality Commission to manager the service and has the legal responsibility for meeting the requirements of the law; as does the registered provider.
Personalised programmes of care enabled people to learn to live as independently as possible with the minimum of support.
Staffing levels were structured to meet the individual needs of the people who used the service. There were sufficient numbers of staff on duty to meet people’s needs. Staff received training and support to enable them to carry out their work in a skilled and confident way.
Recruitment practices were safe and relevant checks had been completed before staff commenced work.
People were able to discuss their health needs with staff and had contact with their GP, attend routine health checks and access other health professionals as required. The service made appropriate and timely referrals to healthcare professionals and their recommendations were followed.
People’s nutritional and dietary needs had been assessed and people were supported to plan, shop for ingredients and prepare their own meals. The people we spoke with told us the choice and quality of food available was very good.
CQC is required by law to monitor the operation of the Mental Capacity Act (MCA) 2005 Deprivation of Liberty Safeguards (DoLS), and to report on what we find. DoLS are a code of practice to supplement the main Mental Capacity Act 2005. These safeguards protect the rights of adults by ensuring if there are restrictions on their freedom and liberty these are assessed by appropriately trained professionals. The registered manager had good understanding about these and when these should be applied. Documentation in people’s care plans showed that when decisions had been made about a person’s care, when they lacked capacity, decisions had been made in the person’s best interests.
People who used the service were supported to make decisions about aspects of their daily lives.
Each person had an activity plan which had been discussed and arranged with them at their weekly meetings. Activities undertaken included; holidays, day trips, shopping, gardening, going to discos and the cinema.
People lived in a safe environment. Staff knew how to protect people from abuse and they ensured equipment used in the service was regularly checked and maintained. Risk assessments were carried out and staff took steps to minimise risks without taking away people’s rights to make decisions.
The registered provider had policies and systems in place to manage risks, safeguard vulnerable people from abuse and for the safe handling of medicines. Medicines were ordered, stored administered and disposed of safely. Only member of staff who had received training in the safe handling of medicines was involved in the administration of medicines.
Care plans had been developed to provide guidance for staff to support the positive management of behaviours that may challenge the service and others. This guidance supported staff to provide a consistent approach to situations that may be presented, which protected people’s dignity and rights.
People who used the service spoke positively about the care they received. They told us, comments and complaints were responded to appropriately and there were systems in place to seek feedback from them and their relatives about the service provided. A complaints policy was in place which was also available in easy read format to make it more accessible for the people who used the service. We saw that when complaints had been made, appropriate action had been taken to resolve these.
A quality monitoring system was in place that consisted of stakeholder surveys, reviews, assessments and audits.