Archived: Keelby Community Cares Also known as KCC

Keelby Community Cares is registered to provide personal care to people in their own homes. The service is a domiciliary care agency that provides personal care and support services to people living in Lincolnshire. The service supports adults with a range of conditions including older people, physical disabilities and people living with dementia. At the time of our inspection, 23 people were using the service and receiving a regulated activity.

People’s experience of using this service and what we found

Risks were identified and were assessed to ensure people received safe care. People told us they felt safe when receiving support from staff.

People consistently told us staff arrived on time and they received support from the same core group of staff, which promoted good continuity of care. The provider had recruitment processes in place to ensure suitable staff were employed. Medicines were managed effectively, and the provider ensured all infection control measures were followed by staff.

Staff had been trained to perform their roles effectively. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care from staff who were caring and had a good relationship with them. Staff respected people's privacy and dignity. People were encouraged to be independent and to carry out tasks without support.

People received person-centred care. People's needs were assessed prior to the commencement of the service. The assessment included people's health, physical, emotional and communication needs. Care plans had been reviewed regularly to ensure they were accurate. Systems were in place to manage complaints and people's communication needs were met.

Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for the effective monitoring of the service by the provider. The provider had an ambition to be innovative and put people at the centre of the service delivery. They welcomed any form of external and internal auditing and feedback received was treated as an opportunity to reflect and further improve the quality of the service for people.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for the service at the previous premises was good, published on 11 July 2017. The overall rating for the service has remained good based on the findings of this inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.