The Care Quality Commission
  • Care Home
  • Care home

Archived: Robinsfield

35 Whyteleafe Road, Caterham, Surrey, CR3 5EG (01883) 330070

Provided and run by:
Avenues South

All Inspections

9 May 2013

During a routine inspection

We noted the provider had assessed the capacity of people to make their own decisions, and that staff respect the persons rights. We were told by staff that they always encouraged people to be independent and to make decisions about their care. We were told by family members of the people who use the service that staff respected the choices of thier relatives and "provided the appropriate support and care they required".

The care plans were clear and person centred, they were written from the perspective of the person who used the service. The care plans demonstrated an awareness of how to promote independence of the people who live at the service.

People who used the service were protected from the risk of abuse. The service had a safeguarding and whistle blowing procedures in place.

The staff confirmed that they were give development opportunities by the provider these would be discussed during supervision sessions. They also had the opportunity to raise training issues at any time.

The provider undertakes regular quality assurance surveys (QA) to assure that the people who use the service and their representatives to allow them to express their views and opinions about the service. The QA's asked for the views of the people who use the service and their representatives to ensure the care and support was meeting their needs. Any further feedback would be looked at and acted if it would improve the quality of care and support offered at Robinsfield.

14 May 2012

During a routine inspection

People who used the services at Robinsfield had multiple or complex needs. No person who lived at the service had verbal communication skills.

We were not able to observe the people who used the service as they all attend day care services.