9 December 2013
During a routine inspection
During our observations in the lounge and dining rooms we saw that there were positive interactions between care workers and people. We observed that care works had a relaxed friendly manner with people and treated them respectfully.
People we spoke with told us they got the care they needed. Comments included, "I am looked after fine thank you." We saw that people's individual needs were met and they had opportunities to engage in social activities.
The provider had suitable arrangements in place to deal with emergencies, such as personal evacuation plans for people in case of fire.
Prior to our visit we received a report of concern about a recent incident relating to the administering of medications. We saw records of this and the resulting actions by the provider. We found that robust action had been taken to prevent a recurrence.
We found that the provider had effective systems in place to protect people from the risks of potential abuse and had responded appropriately to concerns.
Records at the home were not always up to date which posed a risk of unsafe or inappropriate care.
The provider had effective systems in place to monitor the quality of care at Briarcroft.