25 June 2019 to 25 June 2019
During a routine inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
MASTA Travel Clinic – Gatwick Airport provides pre-travel health assessments, travel health advice, anti-malarial medicines, travel vaccinations and non-travel vaccinations. The clinic is also a registered yellow fever vaccination centre.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At MASTA Travel Clinic – Gatwick Airport those occupational health related services provided to clients under arrangements made by their employer or a government department are exempt by law from CQC regulation and therefore did not fall into the scope of our inspection.
The travel health nurse advisor based at the location is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
As part of our inspection we asked for CQC comment cards to be completed by clients prior to our inspection. We received 17 comment cards which were all positive about the service that had been provided.
Our key findings were:
- There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
- The clinic had clearly defined and embedded systems to minimise risks to client safety.
- Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
- Information about services and how to complain was available.
- There was a clear leadership structure and staff felt supported by management. The clinic proactively sought feedback from staff and clients, which it acted upon.
- The staff team looked at new ways to engage with the local community and were keen to explore research to improve services for clients.
The areas where the provider should make improvements are:
- Review the current temporary repair to the flooring in the treatment room to ensure a more appropriate permanent solution is found.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care