3 September 2013
During a routine inspection
People said that they had opportunities to take part in activities they enjoyed and they had opportunities to take part in outside activities (such as swimming) in a way that supported their independence.
People's care needs were monitored and the relatives we spoke to told us they were kept informed and involved in the review of any care.
Both the people who used the service and their relatives felt they were safe at Swallowfields. We were told 'I feel safe' and 'No qualms.'
We looked at the staffing rotas during our inspection and found that the provider ensured that a sufficient number of staff were available during each shift to care for the people who used the service. We found that staff received the training, supervision and support they needed to do their jobs.
The provider showed us the most recent quality assurance surveys which told us that both the people who used the service and their relatives were happy with Swallowfields and the care and support it provided.