- Care home
Queen Alexandra Cottage Homes
Report from 15 January 2024 assessment
Contents
Ratings
Our view of the service
Queen Alexandra Cottage Homes is a residential care home providing accommodation, nursing and personal care to up to 28 people. The service provides support to people who are living with health needs and frailty associated with old age. The home is part of a complex, which includes independent living flats and bungalows, however these are not regulated or inspected by CQC. The provider and managers recognised the importance of involving people from both parts of the service. People living in the care home were supported to join in with activities at the independent living service and maintain relationships with those who lived there. We carried out our on-site assessments on 17th and 30th January 2024 and 7th February 20214. Off site assessment activity started on 17th January 2024 and ended on 4th March 2024. We looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control, Workforce wellbeing and enablement, Equity in experiences and outcomes and Care provision, Integration and continuity. Following this assessment we identified some areas that needed to be improved in relation to aspects of record keeping, staff supervision and well-being. We discussed these with the provider who told us what actions they would take to address the concerns. People were supported by staff who knew them well and understood their care and support needs. Staff were kind and compassionate. They were committed to ensuring people received quality care and support that they needed and chose.
People's experience of this service
People and their relatives told us they and their loved ones were safe and well cared for at the home. Staff were caring and welcoming. They knew people well and understood their individual needs and choices. Relatives told us they were involved in people’s care and support needs and were updated about changes. They said any concerns raised were promptly addressed. Relatives told us, “It’s more like a family than a business.” People told us they were supported to spend their days as they chose. One person told us they didn’t join in activities as they had their own interests. They said, “I like to keep busy; I can’t sit here and do nothing.” Relatives told us their loved ones were encouraged to take part in a range of activities and maintain their interests. People’s health needs were met. Relatives told us their loved ones were seen by the GP each week or more frequently when needed. When people’s health needs changed relatives told us they were able to discuss any concerns with the health professionals and staff at the home.