Clevedon Court Nursing Home

Clevedon Court Nursing Home is a residential care home providing personal and nursing care for up to 50 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 46 people using the service. The home accommodates people over three floors; the ground floor being for people with palliative and higher level nursing needs, the 1st floor for people living with dementia and nursing needs and the top floor for people needing residential care.

People’s experience of using this service and what we found

People received safe care, however we have made a recommendation in relation to care planning and recording of care.

The registered manager was open and transparent and clearly committed to making improvements to the service and addressing any concerns identified. They promptly sent us an action plan following the inspection detailing their response. It was also clear that they had created a person centred culture in the service.

People told us they were happy living in the home. They told us staff were kind and caring and treated them well. We observed staff interact with people in a kind and caring way. People’s views and opinions were sought in planning and running the service. Relatives were included in decision making about people’s support.

There were sufficient numbers of staff to meet people’s needs. Staff were allocated to floors of the home flexibly according to need each day. People had access to call bells, should they need to get hold of staff urgently. There were systems in place to recruit new staff safely, this included gathering references and undertaking criminal record checks. The service was registered with the home office to enable them to recruit staff from overseas. This had supported them in staffing the service with safe numbers.

Staff were well supported by the registered manager and received training and supervision to help them carry out their roles effectively. Staff arriving to work at the service from overseas were supported to settle into life in the UK.

People were happy with the meals in the home; menus were planned according to people’s needs and people could request alternatives if they didn’t want what was on the menu.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

The service was registered in January 2022, following a change in provider. There was a targeted inspection, published 15 March 2022. This did not provide a rating for the service. This is the first comprehensive inspection of the home under its current ownership. We inspected the service in order to check the performance of the home and provide rating under the new provider.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We found the following examples of good practice.

The home had good systems and processes in place to maintain safe infection control measures.

People were happy with the care they were receiving. People told us, “They take good care of me” and “I am happy here, the staff are lovely”. We spoke to families of people who stated that they were pleased with the care that was provided and the measures in place to control and prevent infection. Any changes to policies have been communicated effectively.

Staff were wearing appropriate PPE when carrying out their duties and disposed of PPE safely. PPE designated stations were present on each floor of the home and outside people’s rooms.

The provider had alternative arrangements in place for visiting during the outbreak to ensure people were able to see visitors safely and communicate with their families. The provider communicated visiting arrangements with families via email and phone and visits were booked in accordance with guidance. The provider had a designated area for visiting with a booking system in place. The designated area was cleaned after each visit.