Vallance Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care that met their needs. People's views and feedback were listened to and they received equity in experience and outcomes.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People received care and support that was tailored to their individual needs and preferences. One person told us, "I'm not bored, there is always something happening. They know what I like. What can I say, I'm happy." A relative added, "We were all involved in setting up the care plan. They contact me with any changes and ask questions."

Staff told us they knew people well, they felt they engaged effectively with them and provided person centred care. One member of staff told us, "I've read the care plans. We get to know the people well, and their families" The registered manager added, "We listen to what people want and need. We provide person centred care."

Care plans contained personal information, which recorded details about people and their lives. This information had been drawn together, where possible by the person, their family and staff. People’s communication needs were assessed and recorded in their care plans. Staff were aware of people’s communication needs and how to offer them support in ways they understood. There were systems and processes followed to consult with people, relatives, staff and healthcare professionals. Meetings were carried out, providing management with a mechanism for monitoring satisfaction with the service provided.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.