The Care Quality Commission

Archived: The Gables Rest Home

13 St Marys Road, Netley Abbey, Southampton, Hampshire, SO31 5AT (023) 8045 2324

Provided and run by:
Mr & Mrs D Jackson

Important: The provider of this service changed. See new profile

All Inspections

17 January 2013

During a routine inspection

People told us they were happy with the home. One person told us, " There are always plenty of staff on duty. Another person commented " The care here is first class ".

We observed that staff treated people with dignity and respect and were kind and courteous at all times. We saw that people were given choices and involved in every aspect of their care.

For each person living in the home there was a detailed plan of care in place that included people's individual needs and wishes. The plans also detailed physical and emotional healthcare needs.

People were protected from risk of abuse or harm by there being safeguarding policies and procedures in place and by staff knowing how and when to use them.

Evidence we saw showed us that people were supported by a caring, experienced staff teaam. The staff were well supported and trained.

There was a regular cycle of quality audits undertaken to ensure that the home was kept under review. Records showed us that people using the service, families and professionals involved in people's care were consulted.

18 January 2012

During a routine inspection

People told us that they were happy with the care provided and that they felt safe and well looked after. They were satisfied that the care was tailored to their needs, that it maintained their dignity and privacy and that they were involved in its planning and delivery.

To help us understand the experience of people using the service, we used our Short Observation Framework for Inspection tool (SOFI). This allowed us to spend time watching what was going on in a service and to record how people spend their time, the support they got and whether or not they had positive experiences. Using this, we found that staff had the necessary time and skills to care for people well.

We spoke with one relative who praised the standard of care given; the needs of their relative were assessed and delivered satisfactorily without exception.

We also spoke with the District Nursing Team and to a chiropodist who felt that the care given was good and that staff at the home would refer people to their service appropriately.