- Homecare service
Select Choice Community Support Ltd
Report from 18 January 2025 assessment
Contents
Ratings
Our view of the service
Select Choice Community Support Ltd is a domiciliary care service registered to provide personal care to individuals living in their own homes. They offer services to older people and also people with more complex physical needs. The service is registered to support autistic people or people with a learning disability but is not registered as a specialist service. The service worked in line with ‘Right support, right care, right culture’ to make people were treated with respect, equality, dignity, choices, independence and had good access to local communities. CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. Where they do provide personal care, we also consider any wider social care provided during our assessment.
Date of assessment: 27 January 2025. We gathered information from people who used the service, relatives, both registered managers, care staff, and from health and social care professionals who have worked with the service. We looked at all 34 quality statements.
At this assessment we found people received reliable, timely and effective support from staff who understood their needs well. They built up a good rapport with people and involved them in care planning.
Staff arrived on time, always stayed for the duration of calls and took care to ensure people had everything they needed before they left. They acted professionally and respectfully. They took the time to understand people’s preferences and to act on them.
The service had well established electronic records systems in place. The registered managers had effective oversight of these and was able to use it to monitor and review the service, ensuring any errors were identified and acted on positively.
The registered managers were approachable and supportive of their staff. They worked closely with colleagues and people who used the service to ensure care standards met their expectations.
People's experience of this service
People and their relatives were impressed with the diligence of carers and the time they took to make sure people were well supported. One person said, “They do what they say on the tin – they are always here when they should be and they always do everything they say they are going to do.” A relative said, “This was our first experience of care, and we would definitely choose them again, and recommend them. It was a positive experience all the way through.”
People felt confident in the staff supporting them. They got on well with them and trusted their judgement. One relative said, “They put [person] and us at ease – there was some initial reluctance but we couldn’t have done it without them. They got [person] on side pretty quickly and built up a lovely rapport.”
We received consistently excellent feedback about the positive attitudes and caring nature of staff. One relative said, “You’ve either got it or you haven’t and they have got it – you can tell they care.”