We carried out a review of the data available to us about North East Supported Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about North East Supported Living, you can give feedback on this service.
About the service
North East Supported Living provides care and support to people living in a 'supported living' setting. Supported living settings support people to live in their own home as independently as possible. People's housing is provided under separate contractual agreements. CQC does not regulate premises used for supported living. At the time of the inspection there were four people who have a learning disability using the service. They lived together in a house on a residential street.
People’s experience of using this service and what we found
Right Support
People were regularly asked for their opinions and gave them freely. People were involved in discussions about their support and given information in a way they understood. Staff supported people to take part in activities and pursue their interests in their local area. People told us they could choose their own social interests and were supported by staff to do this. Some people told us since moving to their new house their range of skills and social activities had increased. Where people had support, they told us this was flexible, available when they needed it and to the level they needed.
Staff supported people to play an active role in maintaining their own health and wellbeing. People were supported safely with medicines. Infection prevention and control practices reflected good practice. Staff enabled people to access specialist health and social care support in the community. People had accessed preventative services such as screening for health conditions.
Right Care
Staff promoted equality and diversity in their support for people. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff had training on how to recognise and report abuse and they knew how to apply it.
People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.
Right culture
The service was open to new ways of working and ongoing improvements were introduced to promote independence and inclusivity. People received good quality care, support and treatment because trained staff could meet their needs and wishes. Additional training needs were explored with staff and provided to meet people’s needs. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. Staff placed people’s wishes, needs and rights at the heart of everything they did. They sought advice and feedback from everyone involved in people's care. Staff were aware of and working to best practice guidance for supporting people with a learning disability and/or autistic people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 29 September 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service. We assessed whether the service is applying the principles of Right support right care right culture.