Glencairn Residential Home

Updated 14 February 2024

Glencairn Residential Home provides accommodation and personal care to up to 23 people who were over 65 years of age and may be living with dementia or physical disabilities. At the time of our assessment there were 23 people using the service. We conducted a site visit of the service on 20 and 22 February 2024. We spoke with people, staff and leaders and reviewed records. We found most records were no longer available at the service, this was noted prior to the acting manager commencing in post. There was little evidence to assure us of the safety and effectiveness of the service. We found significant concerns in medicines management, storage and administration. We also had concerns the service was not following best practice guidance and not referring people with swallowing difficulties for a relevant assessment and those with unplanned weight loss had not always been seen by their GP. These concerns along with a lack of risk assessments in care records and poor staff support are a breach of the safe care and treatment regulation. We were not assured there was good oversight of the service. Prior to the acting manager, there was no evidence of completed audits, safeguarding records, or accurate, complete and contemporaneous records detailing peoples care needs and delivery. This indicated a breach of regulations concerning good governance. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded. We have also asked the provider for an action plan in response to our concerns.

Updated 14 February 2024

Most people felt safe with the service they received however were unsettled by the unavoidable changes to the management team. People thought there were sufficient staff deployed however preferred to receive care from permanent staff, not agency staff. People had not been involved in assessments and care planning. One person told us they had no assessment prior to admission, instead being told the provider would call when a bed became available so they could be admitted for a trial period. People told us staff were kind and respectful and they were familiar with both the provider and the acting manager. They told us they did not have to wait for lengthy periods before staff could support them, at most 5 minutes. They were also happy with the food telling us it had improved.