26 November 2013
During a routine inspection
We found that people were listened to and had their views taken into account. Care plans we looked at showed that people's preferences were incorporated into the planning of their care and the provider made an effort to match people with appropriate care workers, taking into account their preferences and, where possible, their cultural and linguistic needs.
We checked eight care plans and risk assessments and found that most were comprehensive and kept up to date. We saw that reviews of care took place regularly and that people were provided with care which was responsive to their needs.
Most staff we spoke with told us that they felt supported by the provider and the management. We saw that staff had opportunities to receive ongoing training in relevant areas. People told us that they felt safe with the care workers provided.
We saw that the provider had systems to audit the quality of the care that was provided by offering people and their families opportunities to feed back through a regular survey and through spot checks. We saw that complaints were followed up.