Your Quality Care Services Limited (Avon Park)

Your Quality Care Services Limited (Avon Park) is a domiciliary care agency providing personal care to people living at the retirement village it was based at. At the time of the service 19 people were regularly receiving contact from staff. Five of these people were receiving the regulated activity of personal care.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported by kind and caring staff who knew them well. Staff respected people’s independence and choice.

Care plans reflected people and were personalised. Staff knew how to keep them safe from potential abuse. The staff had received a range of training and sometimes this was bespoke to the needs of people. People had access to health and social care professionals and the management worked well with them.

People were supported by enough staff. Medicines were managed safely and risks had been identified and mitigated. Recruitment processes were in place although were being improved by the provider due to staff changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management systems ensured people received a range of high-quality care in line with their needs and wishes. Systems were in place to manage complaints. None had been received at the time of this inspection. The management had built strong links with other health and social care professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 14 October 2021 and this is the first inspection.

Why we inspected

This inspection was carried out because it had been registered for over a year and it is part of our assurance process.