Archived: Stanway Close and Greenway Road

Updated 17 February 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive, unannounced inspection. It took place on 29 January 2018.

The inspection team included one adult social care inspector.

Prior to the inspection we looked at previous inspection reports. We also reviewed the information we held about the service and notifications we had received. A notification is information about important events which the service is required to send us by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with three people using the service. People using the service had varied ability to communicate and tell us about their experiences of living at the service.

We used informal observation to help us understand the experience of people who could not talk with us.

We spoke with two people’s family members, four staff and the registered manager. A provider representative was included in the inspection feedback.

We reviewed two people’s care records, two staff records, training arrangements and looked at quality monitoring information relating to the management of the service and safety records. We received feedback from two health care professionals and saw other feedback from staff questionnaires the service had recently received.

Updated 17 February 2018

Stanway Close and Greenway Road is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Eight people with a learning disability and autism were receiving care at the service. They were between the ages of 25 and 37. Stanway Close and Greenway Road are two interconnected buildings in the centre of Taunton. Stanway Close is over three floors and consists of five flats. Greenway Road is over two floors and consists of three en suite bedrooms.

The care service has been developed in line with the values that underpin ‘Registering the right support’ and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good

People were safe at the service because recruitment, staffing, medicine management, infection control and upkeep of the premises protected people from unsafe situations and harm. Individual risks to people were assessed and managed with as little restriction to the person as possible.

Staff understood their responsibilities to protect people from abuse and discrimination. They were knowledgeable and knew to report any concerns and ensure action was taken. The registered manager worked with the local authority safeguarding adults team to protect people.

Staff praised the training they received. They were supported to be skilled and efficient in the roles. Arrangements for staff supervision and support, and the availability of the registered manager, enabled them to be effective support workers.

People’s legal rights were understood and upheld. People’s health care needs were met. A health care professional said the service “Strived for an increase in a person’s quality of life”.

The premises provided people with a variety of spaces for their use. Flats and bedrooms were very individual and based on the person’s preferences. There were arrangements in place to upgrade the premises as necessary.

People received a varied diet according to their likes and dislikes. Specialist diets were understood and being met.

People’s privacy and choice were fully supported. Staff promoted people’s dignity. Staff were kind and caring and all interactions between staff and people using the service were respectful and friendly.

Support plans were detailed and reviewed with the person when possible, staff who support the person, external professionals (as necessary) and family members. Staff looked to identify best practice and use this to people’s benefit. Staff worked with, and took advice from, experts within the provider organisation and external health care professionals.

People had a variety of meaningful activities available to them according to their preferences. They were encouraged to lead interesting lives. Multimedia was used as a resource to support people’s understanding.

The service was well organised. People’s views were sought and opportunities taken to improve the service. Staff were supervised, supported and clear what was expected of them. Audits and checks were carried out in-house and through the provider so any problem could be identified and rectified.

The registered manager understood and met their legal responsibilities.