Archived: Sandwell Asian Family Support Service Also known as SAFSS

People's needs were assessed and care was planned with the individual to ensure their needs were met in the way they wanted. Staff told us, "Care plans are available in the homes. That's what tells us what we need to do but we always ask people too.'

We saw that relatives and people were involved in decisions about their lives. One relative told us, " They are good. They will listen to what we say. They will do what I want.'

Arrangements were in place to ensure that people were safeguarded from harm. All the relatives we spoke with told us they felt safe with the staff.

Appropriate checks were made on staff before they started working with people to ensure they were suitable and people were safe.

Staff received the training they needed to know how to support the people using the service. Staff told us they enjoyed their work and felt supported.

People's views were taken into consideration when monitoring the quality of the service.

People's needs were assessed and care was planned with the individual to ensure their needs were met in the way they wanted. Staff told us 'We have written details of what we have to do.' Staff told us they assisted people to meet their social and religious needs.

We saw that relatives and/or people were involved in decisions about their lives. One relative told us, 'The service is flexible enabling us to use the allocated hours when we need them.'

Arrangements were in place to ensure that people were safeguarded from harm.

Appropriate checks were made on staff before they started working with people to ensure they were suitable and people were safe. A relative told us, 'The office staff come to check on the workers regularly.'

Staff received the training they needed to know how to support the people using the service. Staff told us they enjoyed their work and felt supported.

People's views were taken into consideration when monitoring the quality of the service.