Archived: EcoClean Community Care

Updated 29 October 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 3 September 2015 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure the registered manager would be in. The inspection was carried out by one adult social care inspector. We visited the person receiving personal care to speak with them about the care that they received. At the agency office we spoke with two members of staff and the registered manager. We looked at the person’s care records and recruitment records for the member of staff providing personal care. In addition we looked at records and policies relating to the management of the service, staff meeting minutes and the service’s business plan.

Before the inspection we reviewed the information that we held about the service and service provider. We contacted both the local authority and Healthwatch. Neither had any concerns about the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

Updated 29 October 2015

The inspection was announced and took place on 3 September 2015. This was the first inspection of the service by the Care Quality Commission (CQC).

EcoClean Community Care is an independent domiciliary care agency which has until recently been providing services such as cleaning, shopping and meal preparation to their clients. The agency has begun to expand the range of services to include personal care and at the time of the inspection was providing personal care to one person. The visits were either one or two hours once a day during the week. The service did not provide any out of hours or weekend care at the time of the inspection.

A registered manager was in post and present for the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We looked at records relating to the personal care that the service was providing and found that care was well planned and that reviews involved the person receiving care and their family.

Recruitment procedures were effective with appropriate checks made on people’s employment histories and with the Disclosure and Barring Service (DBS). The DBS is a national agency

that holds information about criminal records and persons who are barred from working with vulnerable people. This helps employers make safer recruiting decisions.

People felt safe using the service and said that their call times were adhered to. We accompanied staff to a call and observed good interactions between the person and their care worker . We saw policies and practice that ensured people’s privacy and dignity were respected. Staff spoke highly of the registered manager and felt well supported by them.