Humanicare Limited

Updated 24 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service a short period of notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 3 May 2023 and ended on 4 May 2023. We visited the location’s office on 3 May 2023.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used information gathered as part of CQC’s monitoring activity which took place on 26 January 2023 to help plan the inspection and inform our judgements.

During the inspection

We spoke with 4 people who used the service and 1 relative. We also spoke with 3 members of staff and the registered manager.

We looked at a selection of records relating to people’s individual care and the running of the service. These included, 3 care and support plans, 2 staff recruitment files, minutes of staff meetings, a sample of quality audits and satisfaction surveys.

Updated 24 May 2023

About the service

Humanicare Limited is a domiciliary care service. It supports people with personal care in their own homes. At the time of our inspection there were 7 people using the service.

People’s experience of using this service and what we found

People were very happy with the care and support they received. All told us they would recommend the service to others.

People were cared for by a small team of staff who they were able to build relationships with. Everyone described the staff as extremely kind and caring.

People felt safe with the staff who supported them. Staff knew how to recognise and report any concerns about possible abuse.

The registered manager carried out risk assessments to make sure risks to people and staff were minimised. The registered manager gave assurances that further risk assessments relating to specific health conditions would be completed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Everyone had a care plan which was person centred and gave staff the information they needed to provide very individualised care. People told us they continued to be in charge of their care and staff fitted around their routines.

People could be confident that staff would notice any changes in their health and would support them to contact relevant professionals.

People knew how to make a complaint and told us they would be comfortable to do so if needed. All complaints were treated seriously and used to learn and improve the service offered.

The service was well led by a registered manager and deputy who were committed to maintaining high standards of care. Staff and people always had access to the registered manager or deputy to share concerns or seek advice.

The provider had systems in place to monitor quality, seek people’s views and plan ongoing improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with the Care Quality Commission on 6 October 2021 and this is their first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.