We carried out a review of the data available to us about Alliance Community Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alliance Community Home Care Ltd, you can give feedback on this service.
Alliance Community Home care is a domiciliary care service providing personal care. The service provides support to people living with dementia. At the time of our inspection there were 39 people using the service.
People's experience of using this service and what we found
There were robust systems in place to safeguard people using the service and staff were able to recognise different signs of abuse. Care records evidenced risks were assessed, monitored and managed by staff. The service took actions to reduce risks of accidents and incidents reoccurring.
There were enough staff and staff were recruited safely. Management shared learning with staff. Staff were up to date with training and the registered manager had good oversight of training.
People's capacity to consent to care and support had been assessed and recorded. The registered manager and staff understood people had the right to make their own decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were created with people and, where appropriate, their relatives. Care was regularly reviewed. Relatives we spoke to were positive about the care their family received. Care plans were detailed and included personal history, background, family, interests and social contacts.
Staff described a positive culture and staff told us they felt listened to by the registered manager.
Quality assurance and governance systems to monitor the quality and the safety of the service were in place, regular checks were completed and were effective in identifying areas for improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 October 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.