Claybourne

Updated 14 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 23 December 2020 and was announced.

Updated 14 January 2021

About the service

Claybourne is a residential care home providing accommodation for persons who require nursing or personal care to 45 people aged 65 and over at the time of the inspection. The service can support up to 46 people.

Claybourne accommodates 46 people across three separate units, each of which has separate adapted facilities.

People’s experience of using this service and what we found

People were kept safe and protected from abuse. Staff understood how to protect people and report their concerns.

Risks to people were assessed and plans were put in place to mitigate these. If accidents or incidents occurred, action was taken to reduce the risk of similar incidents happening again.

There were enough staff to meet people's needs and the provider had recruitment procedures in place which helped ensure only suitable staff were employed.

Medicines were managed safely, and staff maintained appropriate standards of hygiene and infection control.

People’s need were assessed and plans were put in place to meet them. The home was purpose built and had adaptations to meet individual needs. Staff received an induction, training and support to carry out their roles.

People received consistent support from staff and others involved in their care. People had their health needs met and had access to support from health professionals when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were communicated with effectively and were involved in decisions about their care. Staff encouraged people to make choices and be independent. Staff treated people with respect and maintained their dignity and privacy when supporting them.

People received support which was person-centred and were engaged in social activity including accessing the community. There was a complaint process in place which people understood how to use. Peoples future wishes were considered for when they reached the end of their life.

The registered manager knew people well. People, relatives and staff found the registered manager approachable and there was a positive attitude towards making improvements in people's lives. The quality of the service was checked regularly and the provider sought ways to learn and make changes and improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 15 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.