- Homecare service
Tender-Care Services Limited
Report from 22 April 2024 assessment
Contents
Ratings
Our view of the service
Tender-Care Services Limited is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 60 people receiving personal care from the service. We carried out this assessment due to concerns we received about keeping people safe and the management of the service. We found that safeguarding procedures were robust in keeping people safe, this included, staff training. There were opportunities for people to feedback and the service had good working relationships with external agencies. The management of the service was respected and systems were operating effectively.
People's experience of this service
People told us they were safe in the care of the service. Staff received training in safeguarding people from harm and policies within the service underpinned their practice. Staff felt confident to speak up and raise concerns with trust in the registered manager to address any concerns fully. Leadership was visible, people spoke fondly of the registered manager and staff at the service.