Wrawby Hall Care Home

Updated 5 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Wrawby Hall Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with seven people who used the service about their experience of the care provided. We spoke with six members of staff including the registered manager, regional manager, senior care worker, care worker, activity co-ordinator and chef. We also spoke with a visiting social care professional.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including audits and safety checks.

Updated 5 October 2019

About the service

Wrawby Hall Care Home provides residential care to up to 34 people, some of whom are living with dementia. At the time of the inspection, there were 30 people living in the home.

People’s experience of using this service and what we found

There were sufficient numbers of skilled, competent staff to care for people safely. Staff knew when and how to raise safeguarding concerns and kept people safe from avoidable harm. Risks to people had been assessed and measures put in place to reduce identified risks.

People received personalised care and support based on a thorough assessment of their needs and preferences. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and cared for people as individuals and with compassion. They supported people to be as independent as possible. They gave people the information they needed to make informed decisions about their care and support.

Staff knew people well and cared for them in a way they preferred. People were supported to maintain their interests and to pursue hobbies. The registered manager welcomed feedback from people and their families and acted to make improvements where possible. Staff teams worked collaboratively to deliver high-quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 28 February 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

will usually lead to cancellation of their registration or to varying the conditions the registration.