Archived: St Joseph's

We observed people being served and helped with the main meal of the day. The care staff on duty knew what support and encouragement people needed to maintain their independence.

We spoke with four members of staff, who were on duty. We found that they had a good understanding of their roles and responsibilities.

We also gathered evidence of people's experiences of the service by looking at a selection of records. This included care records, staff recruitment, training and supervision records, and quality monitoring records. We found that care records provided care staff with adequate information to follow with regard to the delivery of care to ensure individual needs had been met. We also found that this information tended to be written in general terms. This meant that care records did not reflect the personal wishes and preferences of people with regard to how care was to be delivered