Bolingo Care Birmingham Branch

Bolingo Care Birmingham Branch is a domiciliary care agency providing personal care to 1 person. The service is registered to provide support to people living with dementia, mental health needs, older people and people with a physical disability. Whilst the service is also registered to provide support to people under a supported living framework, this was not being provided at the time of the inspection.

At the time of our inspection there was 1 person receiving the regulated activity. As there was only 1 person receiving care at the time of the inspection and the fact that we want to protect the person’s right to a private life, the report will provide an overview of the service rather than specific examples of care.

People’s experience of using this service and what we found

The registered manager had developed systems to oversee and monitor the quality of the service. Improvements were needed to some of these systems to enable all aspects of the service to be monitored effectively and ensure robust record keeping was in place. Staff felt well supported in their roles and involved in the service. People had opportunity to feedback about their care.

People were supported safely as staff understood the risks associated with people’s care. People were supported by staff who had been safely recruited and who understood their responsibilities under safeguarding. Whilst the service did not currently support people with medication management, there were systems in place should the service commence providing support with this.

People were supported by staff who had received training for their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in developing and reviewing their care and support plans. We noted this involvement could be more clearly recorded and evidenced.

Staff knew the person they were supporting well. Staff told us how they ensured the person was involved in choices around their care and were treated with dignity and respect.

There were complaint procedures in place and systems had been put in place to inform people of the complaint process and to check with people if they had any concerns or complaints about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 09 November 2021 and this is the first inspection. The service had a period of dormancy after registration and actively began providing care on 01 April 2022.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.