Chatsworth Residential Home

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

This means we looked for evidence that there are governance and management systems in place to assess, monitor, and improve the quality and safety of the service. At our last inspection we rated this key question good. At this assessment the service remains good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

A professional told us the registered manager communicates well and is very responsive. At the previous inspection, care plans needed some more information. The registered manager told us an electronic care planning system has been introduced; care plans are more in-depth and person centred. Where any issues had been identified, the registered manager described how they had resolved these. The registered manager told us they had good relationships with other professionals; they shared information and best practice. There had been a number of improvements to the environment and further work was planned.

Regular checks and audits were completed and actions were added to the service improvement plan to ensure there was continuous improvement.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.