Archived: St Cecilia

We used a number of different methods to help us understand the experiences of people using the service. This was because they had complex needs which meant they were unable to tell us about them.

We used the Short Observational Framework for Inspection (SOFI). It is a specific way of observing care to help us understand the experiences of people who could not talk with us.

We saw that people were relaxed and engaged in different activities of interest to them. People had the opportunity to walk freely and there were things for people to pick up and do.

We observed that people were in positive moods and frequently smiled and talked with staff and with each other. People freely approached staff and had good relationships with them. Staff gently redirected and supported people when they became unsettled.

We observed lunchtime and people told us that they enjoy the food at the home. Staff supported people to eat sensitively, discretely and at their pace.

We spoke to one visitor, three staff, a visiting district nurse and a GP.

The visitor told us that they were 'very happy with the care' at the home and that their friend was 'very settled'.

The district nurse and GP said that the home requested their advice and support when it was appropriate. They told us that staff at the home were proactive and worked well with their teams. Both said that that there was 'good care' provided by the home.

Staff we spoke with were enthusiastic about working with the people living at the home. They knew people well and understood them and their needs.

Staff told us they received regular training and supervision from the manager and deputy manager.