27 January 2014
During a routine inspection
Care plans were individual to people and up to date. People had access to an independent advocate who supported them to be involved in decisions about their care.
We saw that a number of different systems were in place to monitor the quality of care provided. Feedback from people who used the service was regularly sought and the provider took action as a result.
Staff told us they enjoyed their work and felt supported. We found there were enough skilled staff to meet the needs of people who used the service.