Archived: Compton View Residential Care Home

Updated 7 October 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 September 2015 and was unannounced. It was carried out by an adult social care inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the PIR and also looked at other information we held about the service before the inspection visit. The last inspection of the home was carried out in February 2014. No concerns were identified with the care being provided to people at that inspection.

During this inspection we spoke with eight people who lived at the home and one visitor, three members of staff and the registered manager. Throughout the day we observed care practices in communal areas and saw lunch being served in the dining room.

We looked at a number of records relating to individual care and the running of the home. These included four care plans, medication records, records of audits and minutes of staff and service user meetings.

Updated 7 October 2015

This inspection was unannounced and took place on 22 September 2015

Compton View Residential Home provides personal care and accommodation to up to 18 people. It specialises in providing care to older people. At the time of this inspection there were 15 people living at the home.

There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager had the skills and knowledge to effectively manage the home. They shared their knowledge with staff to make sure people received care in accordance with up to date good practice guidelines and legislation. People described the registered manager as open and approachable and always available to listen to their concerns.

People told us they felt safe at the home and with the staff who supported them. One person said “Everyone is very nice to you.” Another person told us “I feel very comfortable with everyone and very safe here.”

There was a robust recruitment procedure and all staff where aware of what may constitute abuse and how to report it. This all helped to minimise the risks of abuse to people.

Staff were well trained and competent in their roles. There were enough staff to make sure people received care safely and in an unhurried manner. People told us staff were always kind and caring when they assisted them. Several people commented on how friendly staff were.

Each person had their needs assessed and there were personalised care plans in place to guide staff on how to meet people’s needs. Care plans were very personal to the individual to make sure staff knew how each person wished to be supported.

People received their medicines safely from staff who were competent in this area. Staff monitored people’s health care needs and made sure they received support from appropriate healthcare professionals where necessary.

People were able to make choices about all aspects of their day to day life. Staff told us they encouraged people to maintain their independence and chosen routines. People were always asked for their consent before staff assisted them and staff knew how to support people who lacked the mental capacity to make a decision for themselves.

The owners of the service were very visible in the home which enabled them to monitor standards on an on-going basis. There were also more formal quality assurance systems such as satisfaction surveys and audits.