Brown Clee Care

Updated 10 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

Our inspection was completed by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own homes. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

Our inspection was announced.

We gave the service 48 hours’ notice of the inspection visit because staff were often out of the office supporting staff or providing care. We needed to be sure that they would be in. Inspection site visit activity started on 8 April 2019 and ended on this date. The expert by experience made telephone calls to people who used the service on 8 April 2019.

What we did:

Before the inspection, we reviewed the information we held about the service. This included notifications sent to us by the provider and other information we held on our database about the service. Statutory notifications include information about important events which the provider is required to send us by law. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan the inspection.

We spoke with the registered manager, care manager and three care staff. We spoke with nine people who used the service and their relatives.

We reviewed three people's care records, two staff personnel files, audits and other records about the management of the service.

Updated 10 May 2019

About the service: Brown Clee Care is a domiciliary care service providing care and support to people in their own homes. At the time of the inspection there were 20 people receiving a personal care service.

People’s experience of using this service:

People and relatives were overwhelmingly positive about the service they received. They considered that staff often went the extra mile to provide compassionate and sensitive care. People unanimously told us they were treated with kindness and respect when receiving care and support.

People using the service told us that care workers were friendly and supported them in a caring way. They said they had no concerns about their safety or well-being in the presence of care workers.

People received a consistent level of care from a team of regular care workers. There were enough staff employed to meet people's needs safely.

Risks to people were managed in a way that kept them as safe as possible. Risk management guidelines were in place to direct care workers when supporting people.

The provider did not provide a service to administer medicines. Staff prompted and reminded people to take them and they did so in a safe manner.

The provider arranged training for staff that met the needs of people using the service. They were assessed for their competency which helped to ensure they were safe to work with people.

Care plans were developed for each individual and included people's preferences and wishes.

The provider carried out quality monitoring checks such as audits of care records.

The provider kept in regular contact with people to ensure they were happy with the care provided.

More information is in our full report.

Rating at last inspection: At our last inspection, the service was rated "Good". Our last report was published on 20 December 2016.

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates a per our re-inspection plan.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk