22 May 2013
During a routine inspection
We spoke with three people who lived at St.Hilary and all the comments we received were positive. One person told us, 'I am happy here, they look after me and meet my needs'. Another person told us, 'The food is good and the staff are friendly'.
We spoke with one relative of a person who lived at St.Hilary. They told us they were satisfied with the care provided and they were informed of the progress concerning the person they were visiting.
People were protected from abuse. Staff were trained and supported to carry out their roles.
Staff told us training was provided, and also confirmed that staff supervision took place.
Care plans and associated documentation provided sufficient detail to direct and guide staff of the action they needed to take in order to meet people's assessed care needs.
People's records were personalised and provided clear information about the person's wishes and abilities.