The Care Quality Commission

Archived: Ashleigh Rest Home

19 Upper Walthamstow Road, Walthamstow, London, E17 3QG (020) 8520 0671

Provided and run by:
Mrs Rooksanah Jooma & Mr Yusuf Jooma

Important: The provider of this service changed. See new profile

All Inspections

22 February 2013

During a routine inspection

The manager told us they had monthly meetings where they discussed activities, menu planning, health and safety and the home environment. We saw notes from these meetings.

One relative told us they were very happy with they way their relative is cared for. They said they felt staff had taken the time to get to know them, especially their likes and dislikes.

People's food and drink met their religious or cultural needs. We were told that one person ate Halal food and we saw they had a separate menu. One person told us 'I like Caribbean food sometimes and staff cook it for me when I ask.'

Staff were not supported to deliver care and treatment safely and to an appropriate standard. The manager stated that one to one sessions with staff should happen at least every eight weeks. However they had not had one for some time and the staff we spoke with had not had a one to one since September 2012.

There was a complaints policy and procedure and we saw it was written in an 'easy to read' format and was displayed at various places throughout the home. One person told us they don't have to make complaints as they tell the staff directly about things they are unhappy about and the staff respond straight away. A relative told us they have made a few complaints and all of them have been addressed.

6 December 2011

During an inspection looking at part of the service

This was a review to check on progress in achieving compliance. People at the service have some communication difficulties and we did not discuss all the outcome areas inspected with them. However one person told us that they now go out into the community every day and that they now are warm enough in their room at night.

17 August 2011

During an inspection looking at part of the service

Three of the five people at the home were not able to communicate with us verbally. One person was asleep for most of the inspection. We did have a conversation with one person who told us that staff meet their needs well.

14 December 2010

During an inspection looking at part of the service

The service users in the home have communication and comprehension difficulties apart from one service user who had been admitted for respite the day before the visit.

However we were able to have some discussion with two service users who were able to express views to a degree. They expressed some satisfaction, and some dissatisfaction with the care they were receiving. We also overheard some appreciative comments from another service user as they received their care.