Overseal Residential Care Home

Updated 14 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of one inspector.

Service and service type

Overseal Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Overseal Residential Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We inspected the service on the 19 October 2023. We spoke with 6 people who used the service and 7 members of staff including the registered manager, head of care, 2 senior care staff and 2 care staff and the cook.

We completed observations of care in communal areas. We reviewed a range of records including 2 people's care records, food and fluid charts and other monitoring records. We also reviewed a range of medication administration records, 2 staff recruitment files and records relating to the management of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at staff training and supervision records.

Updated 14 November 2023

About the service

Overseal Residential Care Home provides accommodation and personal care for older people who may have dementia. Nursing care was not provided. The service is registered for 30 beds. However, 5 of the 25 bedrooms had initially been used as double rooms. All bedrooms were now used as single rooms due to people’s preferences. At the time of our inspection there were 25 people using the service.

People’s experience of the service and what we found:

People were protected from the risk of harm as staff knew the procedure to follow to report concerns. Assessments were completed and followed, staff had guidance to support people safely and records were up to date. The home was cleaned to a good standard. Medicines were managed safely, and people received their medicines as prescribed. Staff were recruited safely, and sufficient staff were available to meet people’s needs.

People were supported by trained staff and supported to access health care services. People were supported to eat and drink and those at risk of risk of malnutrition and dehydration were monitored, and referrals made to the relevant healthcare professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s equality and diversity was fully respected. People were supported by kind and compassionate staff who understood what was important to them. People said staff were kind and respectful to them. People were encouraged and supported to express their views.

People's support was tailored to meet their needs and preferences and they were supported to engage in activities of their preference. Complaints were used to improve people’s experience of care and support. People were supported in a sensitive way to share their wishes in regard to end of life care and support.

People, relatives, and staff were encouraged to feedback into the running of the service. The provider and registered manager worked alongside partner agencies to enhance the support provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good published 1 December 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.