Bury Lodge Nursing Home

Updated 2 January 2024

Bury Lodge Nursing Home is a ‘care home’ providing personal and nursing care for up to 22 older people, some who live with dementia. Accommodation is arranged over two floors. At the time of our inspection 16 people lived at the home. We conducted our on-site assessment on 04 and 05 January 2024. We looked at 9 quality statements; Safeguarding; Assessing needs; Kindness, compassion, and dignity; Treating people as individuals; Independence, choice and control; Responding to people’s immediate needs; Shared direction and culture; Freedom to speak up and Governance and assurance. Staff had received training in safeguarding adults and knew how to identify, prevent, and report abuse. There was a system in place to allow people to express any concerns or complaints they may have. There were effective systems in place to monitor and improve the quality of the service provided. Care planning was focused on people’s individual needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. Policies and systems in the service supported this.

Updated 2 January 2024

People and their relatives all told us they felt safe at the service. People told us they were treated well, and that staff were kind and compassionate. People and their relatives felt staff understood how they wanted their care delivered and staff were respectful. People were supported to maintain contact with those important to them and could receive visitors at any time. Confidentiality was maintained. People were supported to raise concerns and were asked for regular feedback to support improvements in the service.