The Care Quality Commission
  • Doctor
  • Independent doctor

Medirex

Overall: Good read more about inspection ratings

Medirex Pharmacy, 28-29 Wilcox Close, London, SW8 2UD 07985 941464

Provided and run by:
Pop Up Docs Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Medirex on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Medirex, you can give feedback on this service.

23 Feb 2023

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Medirex (Pop Up Docs Limited) on 23 February 2023 as part of our inspection programme.

Medirex (Pop Up Docs Limited) is an independent provider of GP services to adults and children.

The clinical lead is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • There was an effective system in place for reporting and recording significant events.
  • Risks to patients were not always assessed and monitored effectively. For example, there was no clear system in place to act on safety alerts issued by government departments such as the Medicines and Healthcare products Regulatory Agency (MHRA). However, the provider had made changes following the inspection and had addressed the identified issues.
  • The practice was equipped to deal with medical emergencies and staff were suitably trained in emergency procedures.
  • Staff had the skills, knowledge, and experience to deliver effective care and treatment.
  • Staff assessed patients’ needs and delivered care in line with current evidence-based guidance.
  • To ensure and monitor the quality of the service, the service completed audits which showed the effectiveness of the service.
  • Information about services and how to complain was available and they were easy to understand.
  • The provider was aware of and complied with the requirements of the Duty of Candour.
  • Patients said they were treated with compassion, dignity, and respect and they were involved in their care and decisions about their treatment.
  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • The service held a range of policies and procedures which were in place to govern activity; staff were able to access these policies.
  • We saw there was leadership within the service and the team worked together in a cohesive, supported, and open manner.
  • The service proactively sought feedback from patients, which it acted on.

The areas where the provider should make improvements are:

  • Undertake safeguarding training relevant to staff role.
  • Implement a system in place review and act on medicines and safety alerts.
  • Undertake appropriate environmental risk assessments.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services