28, 30 June 2011
During a routine inspection
People who receive support told us they are happy with the service. One person told us that Sunshine Care was a 'lovely outfit' and that staff were 'always happy to do anything'.
People told us that staff respected their privacy and dignity at all times.
People spoken to said that they had a copy of their care plan and felt that these plans were followed by the care staff. We spoke with the relative of one person who receives a complex package of care and they told us that 'Sunshine Care DCA (Domiciliary Care Agency) cannot be faulted'.
People told us that they were happy with the care they receive and we saw completed questionnaires that also indicated that people were happy with the care they receive. People that we spoke with were full of praise for staff and those interactions that we observed were based on mutual respect mixed with good humour. People told us the staff regularly checked that the service they were providing on a daily basis was up to standard and that they were regularly asked for their opinions.