Mantles Court

Updated 19 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was completed by 2 inspectors, an inspector from the CQC medicines team and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Mantles Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Mantles Court is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced. We visited the service on 28 June 2023 and an Expert by Experience spoke with people’s relatives over the phone on 30 June 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 17 people who used the service and 10 relatives about their experience of the care provided. We spoke with 15 members of staff including care workers, senior care workers, housekeeping staff, maintenance staff, the cook, the registered manager and members of the management team.

We reviewed a range of records. This included 7 people’s care records and numerous medication records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures, training data and quality assurance records were reviewed.

Updated 19 July 2023

Mantles Court is a residential care home providing accommodation and personal care to up to 66 people. The service provides support to people who may be living with a physical disability or dementia. At the time of our inspection there were 56 people using the service.

Mantles Court is split across three floors and four units, one of which specialised in supporting people living with dementia. People have access to their own personalised bedrooms and share communal areas such as lounges, bathrooms, dining areas and a large garden.

People’s experience of using this service and what we found

People were positive about the support staff gave them. One person said, ‘‘I have not been this happy for a long time. It is nice that staff, are not just staff, but also my friends.’’

People were safe living at the service, staff were trained in safeguarding and knew how to report any concerns about people’s safety. Risks people faced had been assessed and staff knew how to mitigate risks as far as possible. There were enough staff to support people safely and spend time speaking with people. People were supported safely with their medicines. The service looked clean, and staff followed good infection control processes.

People’s needs were assessed before they started living at the service and these assessments were reviewed as people’s needs changed. Staff were well supported and had the training to support people effectively. People were supported safely with food and drink and were positive about the mealtime experience. People were supported to see health professionals if this support was necessary. The service had been adapted to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received kind and compassionate care from a staff team who knew them well as individuals. Staff spoke with people in a calm and supportive way and people were happy and relaxed being supported by staff. People were supported to make choices in their day to day lives. Staff supported people to be independent and respected their privacy and dignity.

People received personalised care which met their specific support needs and their preferences. Staff supported people to understand what was being communicated with them. People were supported to follow their social interests and pastimes and a wide array of interesting pastimes were available to them. There was a complaints procedure in place at the service and concerns were promptly responded to. People were supported with dignity and respect at the end of their life.

The registered manager and staff team promoted a positive culture at the service. The registered manager and staff team completed audits to monitor the quality of the service and put actions in place to improve the service if this was necessary. People, their relatives and the staff team were regularly asked to feedback about the service. Staff worked well with external professionals to help support good outcomes for people. The registered manager was passionate about people having good quality care and was keen to continually improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 November 2021, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.