Curlew Close

Updated 23 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 28th February 2022 and was announced. We gave the service prior notice of the inspection.

Updated 23 March 2022

About the service

Curlew Close is a residential care home providing personal care to four people with a learning disability at the time of the inspection.

People’s experience of using this service and what we found

The provider and registered manager did not have a robust system in place to ensure notifications were submitted to CQC promptly when the outcome of DoLS applications was known. We have therefore rated the key question 'Is the service Well-led?' as requires improvement. CQC monitors important events affecting the welfare, health and safety of people living in the home through the notifications sent to us by providers.

People were protected from harm and abuse through the knowledge of staff and management. We found the environment of the care home was clean and had been well maintained.

Staff were supported through training and meetings to maintain their skills and knowledge to support people. Sufficient staff were deployed to support people.

People were supported to eat a varied diet which met their needs and preferences.

People received personalised care and support from caring staff who respected their privacy, dignity and the importance of independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had opportunities to take part in a variety of activities. People were supported to maintain contact with their relatives. There were arrangements in place for people and their representatives to raise concerns about the service.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Rating at last inspection

The last rating for this service was Good (published 29 October 2016).

Why we inspected

This was a planned inspection based on the previous rating.

We have found evidence that the provider needs to make improvements. Please see the Well-led section of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk