Anchor House - Doncaster

Updated 28 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Anchor House is a ‘care home.’ People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Anchor House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service and three relatives about their experience of the care provided. We spoke with four members of staff including the registered manager, and care workers. We observed staff interacting with people.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at a variety of records relating to the management of the service.

Updated 28 May 2022

About the service

Anchor House is a residential care home providing personal care for up to 23 people. At the time of our inspection there were 20 people using the service, some of whom were living with dementia.

People’s experience of using this service and what we found

The registered manager was supported by a deputy manager and an assistant deputy manager. Since our last inspection the management team had improved the systems in place to monitor the quality of the service. However, accidents, incidents and safeguarding concerns had been identified and recorded, but not reported to the appropriate bodies such as the local authority and the Care Quality Commission (CQC).

The home was predominantly clean, and people were protected from the risk and spread of infection. Some maintenance work had taken place since our last inspection which had made it easier to clean certain areas of the home.

Risks in relation to people's care had been identified and were managed safely. Systems in place to manage risks in relation to the building and maintenance had improved.

Sufficient numbers of staff were available to meet people’s need in a timely way. People received their medicines as prescribed. Staff had received training in safeguarding and told us how they would recognise, report and record abuse. We recommend the provider ensures visits take place in accordance with the current government guidance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (20 July 2021).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.