About the service Broadoak Grange is a residential care home providing personal care for up to 33 people. At the time of the inspection 29 people were using the service. Accommodation is provided over the ground and first floor with a mixture of ensuite rooms and communal facilities.
People's experience of using this service and what we found
The majority of people we spoke with commended the home. People felt safe and well cared for. People's preferences were respected, and staff were sensitive and attentive to people's needs. Staff were seen to be kind, caring and friendly and it was clear staff knew people and their relatives well.
There were sufficient numbers of staff employed to ensure people's needs were met. We saw staff had time to engage people in conversation.
Recruitment practices were safe, and staff received the training they required for their role.
Risks to people's health, safety and well-being were assessed and care plans were in place to ensure risks were mitigated as much as possible.
Staff were aware of their responsibilities to safeguard people and the home had robust procedures in place.
People's care plans contained personalised information detailing how they wanted their care to be delivered.
Staff were keen to ensure people's rights were respected including those related to disability and dietary requirements.
People received their medicines safely and as prescribed. Medicine management practices were safe.
People were supported to eat and drink enough. Staff supported people to live healthier lives and access healthcare services when required.
The service was provided in a homely and clean environment.
Consideration was given to providing a variety of leisure and social activities for people to enjoy.
Quality assurance systems were in place to assess, monitor and improve the quality and safety of the service provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 02 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.