Elizabeth House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Elizabeth House is registered to accommodate up to 43 people, in a purpose-built building in a residential area of Poole. There were 35 people living at Elizabeth House on the day of our inspection site visit. The assessment commenced on 13 May 2024 and was completed on 15 May 2024. The site inspection took place, unannounced on 13 May 2024. Two inspectors attended Elizabeth House to meet with people and staff, we met with the nominated individual for the home via video call. This assessment consisted of all the quality statements within the key questions of Safe and Well Led. The assessment was prompted by concerns we had received about the home in relation to safeguarding procedures. Following the inspection we did not have any concerns about safeguarding procedures within the home. We found staff had the necessary skills and training to ensure safe procedures were followed, the home had robust procedures in place to keep people safe.

People's experience of this service

People told us they were happy and felt safe living at Elizabeth House. People's needs were assessed and staff knew them well, including how they preferred to receive care and support. People felt involved in their care, especially around keeping themselves safe, for example, where they had a risk of falls. People told us there were enough staff to meet their needs and they were treated with kindness and affection. The registered manager and senior staff were known to people, and they were happy to put their trust in them.