Archived: St Martins

The people we spoke with all said that they were happy living there. One person said, 'I'm very happy here. To me, it's the perfect home. I would recommend this place to anyone.' Another person said, 'There's a very happy atmosphere here.' They told us that staff were respectful and that they were able to make plenty of choices in their daily lives. We saw examples of this while we observed lunch being served.

We saw that staff were properly recruited and trained. They kept people safe and monitored their care closely. They worked with community staff to make sure that people received the care they needed.

We saw that managers monitored the quality of care on a regular basis. They asked for feedback from people living in the home, and their relatives. They made changes and improvements where these were needed. We saw some of the changes they had made recently as they worked to become a Gold Standards Framework (GSF) care home. GSF is a nationally recognised award that shows that people nearing the end of life are being cared for to a very high standard.

We spoke with staff and found they were aware of their roles and responsibilities in relation to capacity and best interest decisions.

We found that recording showed relevant people had been consulted on decisions about peoples care and support. This means that systems and safeguards to ensure people experience appropriate care and support and to protect there human rights were in place.

We found staff had completed safeguarding adults training and the home had up to date safeguarding adults policy and processes that were accessible to staff. This means people were protected from the risk of abuse or neglect.

We saw evidence that people had been involved in developing there own care and support plans.

We found that there were suitable arrangements in place to deal with foreseeable emergencies and staff had key training in most aspects of their roles.

We spoke with people who told us they are 'quite happy at the home' and 'its excellent' here.

We observed that people were treated with respect and were supported to make choices during meal times and daily activities.

We found the manager had systems in place to assess and monitor the quality of services