- Homecare service
Swan Court
Report from 7 December 2023 assessment
Contents
Ratings
Our view of the service
Swan Court is an extra care housing scheme, providing personal care to older people, people with sensory impairment and/or physical disabilities. We carried out an off-site assessment, commencing 11 December 2023 and ending on 9 January 2024. We looked at 5 quality statements; Safeguarding, Involving people to manage risks, Safe and effective staffing, Medicines optimisation, and Governance, management and sustainability. At this assessment we found improvements had been made in relation to risk management. We also identified some areas of good practice and received consistently positive feedback from staff about support from management. We however found the provider had not addressed concerns identified at the service’s last inspection that related to recruitment checks, and therefore remained at breach of Regulation 19 (Fit and proper persons employed). This and other concerns we found, such as surrounding medicines records had not been identified by the provider’s own quality assurance systems and the service remained in breach of Regulation 17 (Good Governance).
People's experience of this service
People told us care was delivered in a safe way to meet their needs. One person said, “Yes they treat me very well, some will go the extra mile.” One relative explained their family member was confident and would speak up if they had concerns. Other comments included, “They are very lovely” and “There are always staff available.” People’s relatives shared examples where staff supported people to have positive experiences, and access their local community, such as assisting someone to go to the local shops. We however received mixed feedback regarding communication with, and responsiveness of, the management of the service.