We carried out a review of the data available to us about Sheffield South Home Instead on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sheffield South Home Instead, you can give feedback on this service.
Sheffield South Home Instead is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 20 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who were highly motivated and looked for new opportunities to support people to maximise their quality of life and independence in an exceptionally person centred way. The provider had gone the extra mile to forge strong links within the local communities to support people to lead fulfilling lives.
The provider had systems in place to safeguard people from the risk of abuse. Staff were able to raise concerns with the registered manager and were confident they would take swift and appropriate actions to keep people safe.
Staff were recruited safely and completed a thorough induction programme prior to commencement of their role. Care plans clearly documented risks associated with people's care and staff were given guidance to ensure risks were mitigated. The registered manager ensured lessons were learnt when things went wrong. Systems in place to monitor medicines were robust and ensured people received their medicines as prescribed.
People’s needs were assessed, and care and support was delivered in line with people’s needs and choices. Staff received good quality training which assisted them to carry out their role competently. Regular support visits and supervision sessions were carried out by the management team. This ensured staff felt well supported.
Staff worked effectively alongside other health care professionals to support people's health and wellbeing. People and relatives were complimentary about the way staff and health care professionals worked together to provide a seamless service which met their needs in a timely way.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had systems in place to monitor the quality of the service and used this process to learn and improve the service. The provider engaged with people well and gave them the opportunity to be involved in the development of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 8 December 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.