Updated 9 December 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27 October 2015 and was unannounced.
The inspection was carried out by two inspectors.
Prior to this inspection we reviewed all the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. Before the inspection, the provider also completed a Provider Information Return (PIR). This is a form that asks the
provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection, we made observations on how well the staff interacted with the people who use the service.
We spoke with four people who used the service, three support workers, and a team leader. The registered manager was on annual leave on the day of our inspection, but did briefly come in to the service to introduce herself to us.
We reviewed three peoples care records to ensure they were reflective of their needs, three medication records, five staff files, and other documents, including quality audits.